A DTC official responds:
Yes, we do appreciate that not many bus commuters have access to internet.
We have conducted surveys on 200 plus bus routes wherein we have spoken to commuters from all strata of society and of different age groups. We have also done passenger counts etc. as well. So, to put in your terms, we have done surveys in the conventional manner.
The online survey is a attempt to reach out to those who want to tell us more. We get the opportunity to get the viewpoint of metro passengers and those people who we could not meet during the primary surveys. And, so far, touchwood, the response is very interesting.
I have just glanced at your blog. I understand it is your own webpage and you have all rights to write anything you please. But may I request you to write some positive things too. We are trying to improve the bus services and any input from a commuter is useful. Please ask your readers, colleagues, friends, relatives, acquaintances and likewise to participate in the Online Survey, and they may write to us as well.
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